Terms and Conditions
Last updated: January 15, 2025
These Terms and Conditions govern your use of Underfoot Elegance's luxury flooring services, premium carpet retail operations, and related digital platforms. By accessing our services, you agree to be bound by these terms. Please read them carefully before using our services.
1. Agreement and Acceptance
Welcome to Underfoot Elegance's Terms and Conditions. By using our website, visiting our showrooms, or engaging with our luxury flooring and retail services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please discontinue use of our services immediately.
These terms apply to all customers, including individuals, interior designers, and organizations using Underfoot Elegance services across India.
2. Legal Compliance and Regulatory Adherence
Underfoot Elegance operates in strict compliance with Indian and international laws governing luxury flooring retail, import, and consumer protection:
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Goods and Services Tax (GST) regulations
- Foreign Trade Policy and Import regulations
- Bureau of Indian Standards (BIS) compliance for safety equipment
- Environmental Protection and Sustainable Building guidelines
We maintain all necessary licenses, certifications, and permits required for luxury flooring retail operations in India, ensuring full legal compliance across all our showrooms.
3. Service Offerings and Specifications
3.1 Luxury Flooring Products
Our comprehensive product range includes:
- Handcrafted carpets and rugs (Persian, Moroccan, contemporary designs)
- Premium hardwood flooring (oak, walnut, teak, engineered wood)
- Laminate and vinyl flooring (waterproof, scratch-resistant options)
- Ceramic and porcelain tiles (mosaic, marble-look, textured surfaces)
- Cork and bamboo flooring (eco-friendly, sustainable materials)
- Design consultation and custom color matching services
- Installation tools and maintenance products
3.2 Retail Operations
Our retail services encompass:
- Sale of authentic luxury flooring materials and accessories
- Premium and designer product options
- Product warranties and satisfaction guarantees
- Material exchange and upgrade programs
- Home delivery and in-showroom pickup services
3.3 Service Standards and Commitments
We commit to:
- Providing accurate installation time estimates and status updates
- Using only genuine or high-quality materials and tools
- Employing certified installers with ongoing training
- Offering comprehensive warranties on all installations
- Maintaining transparent communication throughout the installation process
4. Customer Responsibilities and Obligations
As an Underfoot Elegance customer, you are responsible for:
Accurate Information
Providing complete and truthful information about room specifications and contact details
Site Preparation
Preparing the installation area and removing furniture before installation begins
Site Access
Providing necessary access to installation areas and utilities when required
Timely Completion
Allowing installation work to proceed within the specified timeframe
Payment Terms
Making payments according to agreed terms and conditions
Professional Conduct
Maintaining respectful communication with our staff and technicians
Failure to meet these responsibilities may result in service delays, additional charges, or termination of service agreements.
5. Intellectual Property and Proprietary Rights
Underfoot Elegance respects and protects intellectual property rights:
Our Intellectual Property
- Underfoot Elegance brand name, logos, and trademarks
- Proprietary installation techniques and methodologies
- Website content, software, and digital assets
- Training materials and documentation
Customer Rights
- Ownership of purchased materials and designs
- Right to modify and customize purchased materials
- Access to installation documentation and material information
- Protection of personal and business data
Third-Party Rights
- Manufacturer warranties and terms
- Design licensing agreements
- Patent and trademark protections
- Industry standard compliance requirements
6. Pricing, Payment Terms, and Financial Policies
Our transparent pricing and payment structure includes:
Pricing Structure
Competitive, transparent pricing with no hidden fees. All estimates provided in writing before work begins.
Payment Methods
Cash, UPI, credit/debit cards, net banking, and EMI options available for qualifying purchases.
Billing and Invoicing
Detailed invoices with GST compliance, warranty information, and service breakdown provided.
Refund Policy
Fair refund policy for unsatisfactory installations, with terms clearly defined at service initiation.
Payment Terms and Conditions
- Consultation fees are non-refundable once work begins
- Payment is due upon completion of installation services
- Rush service charges apply for expedited installations
- Unclaimed materials may incur storage fees after 30 days
- No refunds for customer-induced damage during installation process
7. Warranties, Guarantees, and Liability Limitations
Underfoot Elegance provides comprehensive warranty coverage while maintaining reasonable liability limits:
Installation Warranty
6-month warranty on all installations covering materials and labor
Material Replacement
Genuine materials warranty as per manufacturer specifications
Workmanship
Guarantee on technical workmanship and installation quality
Exclusions
Physical damage, water damage, and misuse not covered
Liability Limit
Maximum liability limited to material replacement value
Time Limits
Warranty claims must be filed within specified timeframes
8. Dispute Resolution and Legal Procedures
Our structured approach to resolving disputes ensures fair and efficient resolution:
Resolution Process
- Direct communication with showroom management
- Escalation to customer service department
- Review by senior management team
- Mediation through industry associations
- Legal arbitration if necessary
All disputes are subject to the jurisdiction of courts in Bengaluru, Karnataka, India. Indian law governs all aspects of these terms and conditions.
9. Service Modifications and Updates
Underfoot Elegance reserves the right to modify services and terms to improve customer experience and maintain industry standards:
Service Expansion
Adding new installation services and material categories based on customer demand
Process Improvements
Updating installation procedures and adopting new technologies
Location Changes
Opening new showrooms or relocating existing ones
Pricing Adjustments
Modifying pricing structure based on market conditions and costs
Customers will be notified of significant changes through email, SMS, website notifications, and in-store announcements.
10. Service Termination and Account Closure
Service termination may occur under the following circumstances:
Grounds for Termination
- Violation of terms and conditions
- Abusive behavior toward staff or other customers
- Repeated payment defaults or fraudulent activities
- Attempts to compromise security or safety protocols
- Legal violations or criminal activities
- Mutual agreement between customer and TechRescue
In case of service termination, customers will be notified in writing and given opportunity to collect any materials in our possession within 15 days.
11. Contact Information and Customer Support
For questions about these terms, service inquiries, or to report issues, please contact our dedicated customer support team: